Returns & Exchanges
We hope you are delighted with your order, but we do understand that sometimes you may want to return an unsuitable item.
We offer a refund or exchange for full-priced items received back at our store within 14 days of receipt of your order. You will be responsible for arranging and paying for your own shipping costs and these shipping costs are non-refundable. To be eligible for a return, your item must be unused, and in the same condition that you received it. The product must also be in its original packaging and with the original labels attached. We cannot accept liability for goods lost or damaged in transit, so please ensure you choose the relevant shipping service to make sure it reaches us. Your refund will be processed via the payment method used at the time of order, and it can take up to 14 days to appear in your account depending on who you bank with.
For sale items purchased online, all sale products must be returned within 7 days.
If any items from online orders arrive damaged, please notify us within 48 hours, so we can resolve the issue as quickly as possible.
Please note: Due to hygiene reasons, we are unable to accept returns for underwear and earrings. If you have any queries about sizing, please contact our customer services team for specific measurements before ordering.
To return your product, please include your receipt in the return, and mail your product to:
Gift cards are non-returnable.
Made to order furniture is non-returnable.
As our furniture is made to order, unfortunately, we are unable to accept returns or offer refunds/exchanges. Fabric swatches are available on request.
If you wish to exchange an item, please call our customer services department on 01208 895058, or contact us via email@example.com.
If you have received a product you believe to be faulty or damaged, call our customer services department on 01208 895058, or contact us via firstname.lastname@example.org and we will do our very best to resolve the problem for you. We package everything with the utmost care, so we apologise in advance if you receive a damaged product.
If you wish to cancel your order prior to despatch, then please contact our customer services department on 01208 895058, or contact us via email@example.com. If your order has already been dispatched, please follow the procedure set out in the returns policy above.